Privacy Policy

Depending on how you interact with us, we may collect:

• Contact and enquiry details: name, email address, phone number, company name, country, state or union territory, subject, and message.
• Business transaction details: billing and delivery information, GST details where applicable, order references, and relevant business correspondence.
• Support information: product model, serial number, service history, and documents or images you provide for technical assistance.
• Technical information: IP address, browser and device information, access times, and security logs generated through the website and its hosting services.
• Cookie and tracking information: as described in the confirmed cookie disclosure below.

Please provide only information relevant to your enquiry. Do not submit passwords, payment-card details, or unnecessary sensitive personal information through our contact forms.

We use relevant information to:

• Respond to enquiries and recommend suitable products.
• Prepare quotations and process accepted orders.
• Arrange demonstrations, delivery, installation, training, calibration, repairs, and warranty support.
• Maintain business records and meet applicable legal obligations.
• Operate, secure, troubleshoot, and improve our website.
• Send promotional communications where you have chosen to receive them or where otherwise permitted by applicable law.

We rely on consent where required and on other grounds permitted by applicable law. Submitting an enquiry does not automatically subscribe you to promotional messages.

Cookies and similar technologies can support website functionality, security, analytics, and advertising measurement.

[Before publication, insert the verified list of technologies used on this website, including provider, purpose, information collected, and cookie duration. Confirm whether Google Analytics, Google Ads conversion tracking, Meta Pixel, remarketing, embedded videos, or other tracking tools are active. Remove references to tools that are not used.]

Where consent is required, optional tracking will operate only after you make the relevant choice. You can change your preferences through [insert cookie settings link or control]. Your browser also provides cookie controls, although blocking some cookies may affect website features.

We may share relevant information, where necessary and legally permitted, with:

• Hosting, IT, email, CRM, and other providers supporting our business.
• Manufacturers, authorised service partners, or technical specialists assisting with your enquiry, demonstration, repair, or warranty request.
• Logistics providers handling deliveries.
• Professional advisers, regulators, or public authorities where required for legitimate professional purposes or by law.

We limit sharing to what is needed for the relevant purpose and require appropriate safeguards from providers handling information on our behalf.

[Confirm before publication: We do not sell personal information.]

Our website may contain links or integrations involving WhatsApp, maps, videos, social platforms, or manufacturer websites.

When you interact with these services, they may collect information under their own privacy policies. Please review those policies before providing personal information.

Some service providers or manufacturers may process information outside India. Where this occurs, we will follow applicable restrictions and use safeguards appropriate to the information and processing involved.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including enquiry handling, contractual obligations, warranty support, legal recordkeeping, and dispute resolution.

[Insert the approved retention periods or criteria for enquiries, customer records, support records, technical logs, and marketing records before publication.]

When information is no longer required, we delete it or anonymise it, subject to lawful retention requirements and applicable backup cycles.

We use reasonable technical and organisational safeguards appropriate to the information we handle. Access is limited to people and providers who need it for authorised purposes.

No website, electronic transmission, or storage system can be guaranteed completely secure. If a personal data breach occurs, we will take action and provide notifications as required by applicable law.

You may contact us to request access to, correction of, or deletion of your personal information, withdraw consent where processing relies on consent, or raise a privacy concern. We will handle requests in accordance with applicable law.

You may also exercise any additional rights available under applicable data protection law as the relevant provisions become effective.

We may need to verify your identity before acting on a request. Certain information may need to be retained for legal or contractual reasons. Withdrawing information needed to fulfil a request may prevent us from providing the relevant service.

To stop promotional communications, use the unsubscribe option where available or email us with the subject “Unsubscribe”. Necessary order and service communications may continue.

Our website is intended for business and professional users and is not directed at children under 18. We do not knowingly collect children’s personal information through the website.

If you believe a child has provided personal information, contact us so that we can investigate and take appropriate action.

For privacy requests or complaints, contact:

Privacy / Grievance Officer: Mr Agnelo Paul Lobo, Director
Email: info@aericaengg.com
Postal address: Aerica Engineering Private Limited, 202, Shree Krishna Industrial Estate, Western Express Highway, Dahisar East, Mumbai – 400068, Maharashtra, India.

Please describe your request without including unnecessary sensitive information. We will respond within the period required by applicable law. This process does not limit your right to approach a competent authority or forum where available under applicable law.

We may update this policy to reflect changes in our practices, services, or applicable law. The latest version will appear on this page with its revised date. Where required, we will provide additional notice or obtain fresh consent.